Privacy Policy

This Privacy Policy applies to the website and online services provided in connection with Dr. Sawsan Awartani.

Dr. Sawsan currently practices at Sultan Al Olama Medical Center in Dubai. This website is Dr. Sawsan Awartani’s professional website and does not represent ownership of Sultan Al Olama Medical Center.

Clinical records and personal information collected directly by the medical center in connection with consultations, treatment, billing, or patient care may also be subject to the medical center's own privacy policies and applicable healthcare regulations.

Depending on how you use the website, we may collect information that you voluntarily provide, including:

• Your name
• Phone number
• Email address
• Treatment or dental service you are interested in
• Information you provide when contacting Dr. Sawsan through WhatsApp, email, telephone, or another communication method
• Questions or information you choose to share regarding your dental concerns

The website may also automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• General website usage and performance information

This technical information may be collected through standard server logs, cookies, or analytics technologies where these services are enabled.

When contacting Dr. Sawsan, you may voluntarily provide information concerning your teeth, dental condition, previous treatment, symptoms, or other health-related information.

Please provide only information that is reasonably necessary for your enquiry.

Information submitted through the website, WhatsApp, or email should not be considered a substitute for an in-person dental examination, diagnosis, or professional medical advice.

Formal patient records created during consultations or treatment may be maintained separately by the healthcare facility where treatment is provided and may be governed by its own privacy and medical-record procedures.

Information collected through the website may be used to:

• Respond to your questions and enquiries
• Provide information about dental treatments and services
• Help you contact Dr. Sawsan Awartani
• Understand which treatment you are interested in
• Facilitate communication regarding a consultation or dental care
• Improve the website and user experience
• Maintain website security and prevent misuse
• Analyse website performance where analytics tools are used
• Comply with applicable legal or regulatory requirements

Your personal information will not be sold or rented to third parties.

This website may allow you to select a treatment or enquiry and continue the conversation through WhatsApp.

When you select Continue on WhatsApp or another WhatsApp-related button, you will leave this website and communicate using WhatsApp, a service operated by a third party.

Information you send through WhatsApp is subject to WhatsApp's own terms and privacy practices in addition to any applicable privacy obligations relating to Dr. Sawsan or the healthcare provider.

You should avoid sending highly sensitive or unnecessary medical information through WhatsApp.

WhatsApp and website messaging should not be used for medical emergencies.

The website may include an embedded Google Map to display the location where Dr. Sawsan practices.

When interacting with Google Maps or other Google services, Google may collect certain information in accordance with Google's own privacy policies.

The website may also contain links to external services, including:

• WhatsApp
• Instagram
• Facebook
• Google Maps
• Other third-party websites or platforms

Once you leave this website, the privacy practices of the external service will apply. Dr. Sawsan Awartani is not responsible for the privacy practices or content of independent third-party websites.

The website may use cookies or similar technologies that are necessary for website functionality, performance, security, or analytics.

If services such as Google Analytics or other non-essential tracking technologies are introduced, information such as device details, approximate location, pages visited, and interactions with the website may be processed for website-performance and analytics purposes.

Where required by applicable law, appropriate consent mechanisms should be provided for non-essential cookies or tracking technologies.

Users may also control certain cookies through their browser settings.

Personal information may be shared only where reasonably necessary, including with:

• Dr. Sawsan Awartani
• Relevant authorised healthcare personnel where necessary to respond to your enquiry or provide requested care
• The healthcare facility where a consultation or treatment is provided
• Website hosting, technical, security, or service providers where required to operate the website
• Government authorities, regulators, courts, or other parties where disclosure is required by law

Third-party service providers should only receive information necessary for the services they provide.

Some third-party platforms used by the website, such as WhatsApp, Google, Facebook, Instagram, hosting providers, or analytics providers, may process or store information outside the United Arab Emirates.

Where personal data is transferred internationally, applicable data-protection requirements and the privacy practices of the relevant service provider will apply.

Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, regulatory, professional, or healthcare-record obligations.

Different retention periods may apply to formal medical or patient records maintained by the healthcare facility.

Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email service, messaging platform, or internet transmission can be guaranteed to be completely secure.

Subject to applicable UAE law and any relevant exceptions, you may have rights regarding your personal information, including the ability to:

• Request information about personal data being processed
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Request restriction or cessation of certain processing where applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your personal information

Some information may need to be retained where required by healthcare, legal, regulatory, or professional obligations.

To make a privacy-related request, please use the contact details provided below.

Dental care may sometimes involve patients who are minors. Where a patient is not legally able to provide the necessary consent independently, a parent or legal guardian should communicate and provide information on their behalf where required.

The website is not intended to encourage children to independently submit unnecessary personal or medical information.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technologies, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

If you have any questions about this Privacy Policy or how your information is handled, you may contact: